At Dallasshirtprinting, we’re dedicated to making your shopping experience as seamless and enjoyable as possible. However, we know that sometimes a product might not meet your expectations. That’s why we’ve designed a straightforward and transparent return and refund policy to give you peace of mind when shopping at iycpop.com. Whether you need to return an item or request a refund, we’ve got you covered.

Return Conditions

We accept returns within 15 days from the date you receive your item. To be eligible for a return, please ensure the following:

  • Product Condition: The item must be unused, in its original condition, and include all attached tags.
  • Original Packaging: Return the product with its original packaging, including any accessories or documentation (if applicable).
  • Proof of Purchase: A receipt or valid proof of purchase is required to process your return.
  • Exclusions: Items purchased during clearance sales or marked as non-returnable cannot be returned.

Return Process

  1. Contact Us: Reach out to us at [email protected] to notify us of your intent to return an item. Our team will guide you through the process.
  2. Return the Product: Once your return request is approved, send the item to one of the following addresses:
    • Business Address: 33 Tran Huu Trang, Phuong 11, Phu Nhuan, Ho Chi Minh 70000, Vietnam
    • Warehouse US: 11351 Harry Hines Blvd, Dallas, TX 75229, United States

Refunds

After we receive and inspect your returned item, we’ll process your refund within 3–4 business days. The refund will be issued to your original payment method. Keep in mind that processing times may vary depending on your bank or payment provider.

Non-Eligible Returns

Returns will not be accepted for items that:

  • Have been used or show signs of wear and tear.
  • Are damaged due to improper handling.
  • Are not in their original condition or lack necessary packaging and tags.

Contact Us

If you have any questions or need assistance, don’t hesitate to contact us at [email protected]. Our team is here to ensure your satisfaction and support you every step of the way.

Thank you for your understanding, and we look forward to serving you better!